What it is for
Centralize live-call monitoring, coaching, QA scoring, and knowledge access.
Call Quality Platform: built to support.
A platform for monitored calls, AI-assisted coaching, quality scoring, knowledge access, and call-center integrations.
← All workCall-center quality and coaching platform · Private repository reviewed
A Laravel application that connects call data, live monitoring, QA workflows, and an internal knowledge base.
How it works
Connects call data, transcripts, quality workflows, and operational reference material.
The challenge
QA and operations teams need to bring call information, coaching, scoring, and reference material together without treating each as a separate system.
Business value
Helps quality teams review and coach from one working context.
Delivered
01Live monitoring sessions
02AI-assisted coaching surface
03QA scoring and rubric workflows
04Call-tracking and transcription integrations
05Knowledge-base tools
Evidence and technology
Private repository reviewed · Completed build · Web + Automation
No public link is presented for this private build.
- Laravel
- PHP
- Workflow integrations
- AI transcription