What it is for
Give call-center managers and agents one operating surface for calls, chats, quality, and coaching.
ALTO Property Ops: built to support.
A multi-tenant operating surface for call monitoring, QA, coaching, chat review, training, and browser-based calling.
← All workCall and chat operations platform · Private repository reviewed
A Laravel platform that connects operational review, training, and communication workflows across call-center teams.
How it works
Connects monitoring, scoring, training, knowledge, and communication workflows in a tenant-aware platform.
The challenge
Call-center teams need a shared place to review quality, coach agents, manage conversations, and work across accounts without losing operational context.
Business value
Keeps team quality and day-to-day operations visible in the same workspace.
Delivered
01Live call and practice monitoring
02Call and chat QA workflows
03Browser dialer and conversation inbox
04Learning Hub and knowledge-base tools
05Multi-tenant account controls
Evidence and technology
Private repository reviewed · Completed build · Web + Automation
- Laravel
- PHP
- Twilio Voice SDK
- CallTrackingMetrics
- Zoho SalesIQ